Calgary Landscaping Privacy Policy

Effective Date: October 30, 2026

Operating Entity: Create Escape Inc. O/A Calgary Landscaping (“Calgary Landscaping”, “we”, “us”, or “our”)

Calgary Landscaping is committed to safeguarding the personal information entrusted to us by our clients and website visitors. We collect, use, and disclose personal information in accordance with Alberta’s Personal Information Protection Act (PIPA), the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada’s Anti-Spam Legislation (CASL).

This Privacy Policy explains what information we collect, how it is handled, and your rights regarding your personal records.

1. What is Personal Information?

Personal information means information about an identifiable individual. This includes details such as your name, residential address, personal phone number, email address, property photographs, billing details, and digital identifiers associated with your devices. It does not include general business contact information (such as an individual’s business title, business address, or business telephone number) when used for commercial communication.

2. What Personal Information We Collect

We collect only the information reasonably required to fulfill business operations, execute construction contracts, and provide customer support.

• Contact & Account Information: Name, home address, billing address, telephone numbers, and email addresses.

• Project Specifications: Property surveys, landscape design plans, utility locate reports, site measurements, and budget parameters.

• Site Photography & Video:

  • Operational Media: Photographs and video of project sites collected strictly for site surveys, quoting, quality control, engineering verification, and warranty records.

  • Marketing Media: Project photography used for portfolio galleries, social media, or advertising is managed under separate customer authorization and will not display identifiable personal traits, vehicle license plates, or house address numbers without consent.

• Digital & Browsing Data: IP addresses, browser types, device information, pages viewed, and referral URLs gathered through cookies and automated tracking scripts when you visit our website.

• Financial Records: Payment methods and billing records necessary to process deposits and progress billings (note: electronic credit card processing is handled via PCI-DSS compliant third-party processors; we do not store full payment card numbers).

3. Purpose of Collection and Use

We collect and use your personal information strictly for the following purposes:

• Assessing project feasibility, generating quotations, and preparing landscape designs.

• Executing residential trade contracts, procuring materials, and scheduling deliveries.

• Coordinating specialized subcontractors (e.g., excavators, electricians, arborists) who require site access.

• Communicating regarding appointments, weather delays, and construction progress.

• Fulfilling statutory and workmanship warranty obligations.

• Administering customer accounts, processing payments, and collecting outstanding accounts.

• Complying with municipal bylaws (e.g., City of Calgary permits) and provincial regulations.

• Operating, securing, and optimizing our website performance and online user experience.

4. Consent

We collect, use, or disclose personal information only with your consent, except where authorized or required by law.

• Express Consent: We obtain written, digital, or verbal express consent when you engage our construction services, sign contracts, or submit forms requesting consultations.

• Implied Consent: When you voluntarily submit your contact information to request a quote or ask an inquiry, we imply your consent to use that information to fulfill your specific request.

• No Third-Party Marketing Sales: We do not sell, rent, trade, or distribute your personal information or contact lists to outside companies for their independent marketing purposes.

• Withdrawing Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions (such as our requirement to retain records for ongoing project warranties, accounting audits, or statutory compliance). To withdraw consent, contact our Privacy Officer in writing.

5. Website Cookies, Analytics, and Tracking Technologies

Our website (calgarylandscaping.com) utilizes standard digital tracking technologies:

• Cookies: Small data files stored on your device that enable the site to function properly, remember preferences, and analyze user navigation.

• Web Analytics: We use tools such as Google Analytics to measure visitor traffic and browsing behavior in an aggregated, non-identifying manner.

• Managing Cookies: You can configure your internet browser to refuse cookies or alert you when cookies are being sent. Note that certain features of the website may not function correctly if cookies are disabled.

6. Cloud Infrastructure & Cross-Border Processing

To operate our business efficiently, Calgary Landscaping uses third-party technology providers for client management (CRM), project scheduling, accounting, email communications, and secure cloud storage.

• Some of these service providers maintain secure data servers located outside the Province of Alberta and outside Canada (predominantly in the United States).

• Personal information stored or processed in other jurisdictions may be accessible to foreign courts, law enforcement, and national security authorities under the applicable legal systems of those jurisdictions.

• We ensure all cloud vendors implement contractual safeguards and enterprise-grade encryption to protect your records.

7. Text Messaging (SMS / MMS) Policy & Opt-In Terms

When you provide your mobile telephone number and opt in to receive text messages from Create Escape Inc. O/A Calgary Landscaping, the following terms govern our communications:

• Purpose: Text messaging is used solely to provide appointment confirmations, crew arrival notifications, project updates, quote follow-ups, and customer service notices.

• Express Protection of Mobile Data: Mobile information and SMS opt-in data will not be shared, sold, or disclosed to third parties or affiliates for promotional or marketing purposes under any circumstances.

• Message Frequency & Rates: Message frequency varies based on project progress and appointment schedules. Standard message and data rates applied by your wireless carrier may apply.

• How to Opt Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You will receive a final confirmation message, and no further text communications will be sent to that number unless you explicitly re-enroll.

• Support: For assistance, reply HELP to any message or contact our office directly at 403-237-6300.

8. Disclosure of Personal Information

We do not disclose your personal information to third parties except as necessary to fulfill business operations or as authorized by law:

• Authorized Subcontractors & Suppliers: We disclose site addresses and customer contact information to vetted trade partners, material delivery suppliers, and utility locator services strictly to the extent required to execute your project.

• Legal & Regulatory Authorities: We may disclose personal records without consent where required by subpoena, search warrant, court order, to collect an overdue account, or in an emergency threatening life, health, or property safety.

9. Safeguards and Security

We maintain physical, technical, and administrative safeguards appropriate to the sensitivity of the information to protect against unauthorized access, collection, use, disclosure, copying, or alteration.

• Technical Controls: Secure electronic systems protected by commercial firewalls, multi-factor authentication, SSL encryption, and restricted staff access levels.

• Physical Controls: Locked facilities and secured document storage for paper records.

• Disposal: Paper records containing personal information are shredded prior to disposal; electronic files are permanently destroyed or anonymized once retention periods expire.

10. Retention of Personal Information

We retain personal information only for as long as reasonably required to fulfill the purposes for which it was collected, or as mandated by legal, tax, and regulatory obligations:

• General lead inquiries that do not result in a contract are purged periodically.

• Contractual, warranty, and accounting records are retained for a minimum of seven (7) years following project completion to comply with Canada Revenue Agency (CRA) guidelines and provincial warranty periods.

11. Access to Records and Right of Correction

Under Alberta PIPA, you have the right to request access to your personal information in our custody or control, subject to specific legal exceptions (for example, where disclosure would reveal personal information about another person or reveal proprietary commercial trade secrets).

• Access Requests: Requests must be made in writing to our Privacy Officer with sufficient detail to identify the records sought.

• Response Timeline: We will respond to written requests within forty-five (45) calendar days, as required under Alberta law, unless an authorized extension is required.

• Fees: Minimal statutory retrieval fees may apply as permitted by PIPA. We will provide an estimate of any applicable fee prior to fulfilling your request.

• Corrections: If you identify an inaccuracy or omission in your personal records, notify us in writing. We will make the necessary correction where substantiated.

12. Privacy Officer & Inquiries

If you have questions, concerns, or complaints regarding how your personal information is handled by Calgary Landscaping, or if you wish to submit an access or correction request, please contact our designated Privacy Officer:

Privacy Officer

Create Escape Inc. O/A Calgary Landscaping

Phone: 403-237-6300

Email: Mail@CalgaryLandscaping.com

Website: calgarylandscaping.com

Location: Calgary, Alberta, Canada

If your inquiry or complaint is not resolved to your satisfaction, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy Commissioner of Alberta

Website: www.oipc.ab.ca

Toll-Free Phone: 1-888-878-4044