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PRIVACY POLICY

Calgary Landscaping Privacy Policy

Calgary Landscaping is committed to safeguarding the personal information entrusted to us by our customers.

We manage your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws. This policy outlines the principles and practices we follow to protect your personal information.

What is Personal Information?

Personal information means information about an identifiable individual. This includes such information as an individual’s name, home address, and phone number.

What Personal Information Do We Collect?

We collect only the personal information necessary for the purpose of providing services to our clients, including personal information needed to:

  • Open and manage an account
  • Delivery of requested products and services
  • Provide warranties for products and services
  • Arrange for other contractors to attend the project site and/or contact & meet with customers
  • Contact customers about appointments
  • Photo or video documentation of the project site, including media for advertising purposes
  • Follow up with customers to determine satisfaction with products and services
  • Meet regulatory or legal requirements

We normally collect information directly from our customers. We may collect your information from other people with your consent or as authorized by law. We inform our customers, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we do not provide this notification is when a client volunteers information for an obvious purpose.

We Do Not Share

We do not share mobile information with third parties for marketing purposes. We do not transfer your personal data to external organizations without your explicit consent, except as required by law. We have implemented strict access controls and data protection measures to prevent unauthorized sharing of your information.

Consent

We ask for consent to collect, use, or disclose client personal information, except in specific circumstances where collection, use, or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose. In cases where we collected personal information before January 1, 2004, we assume your consent to our use and, where applicable, disclosure for the purpose for which the information was collected.

We ask for your express consent for some purpose and may not be able to provide certain services if you are unwilling to provide consent to the collection, use, or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent. In cases that do not involve sensitive personal information, we may rely on “opt-out” consent. For example, we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information.

A client may withdraw consent to the use and disclosure of personal information at any time unless personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information. We may collect, use, or disclose client personal information without consent only as authorized by law. We will not request consent when the collection, use, or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health, or safety, or when the personal information is from a public directory.

How Do We Use and Disclose Personal Information?

We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary. If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.

How Do We Safeguard Personal Information?

We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know, and we will correct it on request wherever possible. In some cases, we may ask for a written request for correction.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure, or modification of personal information, as well as any unauthorized access to personal information. We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

We retain client personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined above, or as required for legal or business purposes. Once that period has passed, we securely dispose of or anonymize the data to ensure privacy.

Access to Records Containing Personal Information

Customers of Calgary Landscaping have a right to access their own personal information in a record that is in our custody or under our control, subject to some exceptions. Calgary Landscaping is required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure reveals confidential business information. Access may also be refused if the information is privileged or contained in mediation records.

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions apply to access, we may withhold that information and provide you with the remainder of the record. You may make a request for access to your personal information by writing to Calgary Landscaping. You must provide sufficient information in your request to allow us to identify the information you are seeking.

You may also request information about our use of your personal information and any disclosure of that information to people outside our organization. For personal information collected before January 2004, if we do not have a record of disclosures, we will provide information about any disclosure of your information that is likely to have occurred. You may also request a correction of an error or omission in your personal information. We will respond to your request within 45 calendar days, unless an extension is granted. We will charge a fee at our standard office rate/per hour to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.

Privacy Policy for Text Messaging

At Calgary Landscaping, your privacy is a top priority. This privacy policy outlines how we collect, use, and share your personal data when you opt in to receive text messages from us.

Data Collection

When you subscribe to receive text messages from Create Escape Inc. O/A Calgary Landscaping, we collect your phone number to send you updates, promotions, and other relevant information related to our services.

Use of Data

Your phone number will only be used for the purpose of delivering text messages related to Create Escape Inc. O/A Calgary Landscaping ’s offerings. These messages may include promotional offers, updates, service reminders, and other information intended to enhance your experience with us.

Sharing of Data

We value your privacy and are committed to protecting your personal information. Calgary Landscaping will not share your phone number or any other personal data with third parties without your explicit consent, unless required by law or necessary to provide services you have requested.

Consent

By opting in to our text messaging service, you consent to the collection and use of your phone number as described in this privacy policy. You can withdraw your consent at any time by following the opt-out instructions provided in each text message.

Data Protection

We implement industry-standard security measures to protect your personal data and ensure that your information remains secure. However, please be aware that no method of data transmission over the internet or mobile network is entirely secure.

Text Messaging Opt-In Privacy Policy

  • Data Collection: By opting in to receive text messages from Create Escape Inc. O/A Calgary Landscaping, you agree to provide us with your phone number. This information is used solely to send you updates, promotions, service reminders, and other messages related to our products and services.
  • Use of Your Data: Your phone number will only be used for the purpose of sending text messages related to Calgary Landscaping. These messages may include promotional content, special offers, updates, and informational notifications that we believe will be of interest to you.
  • Consent: By opting in to our text messaging service, you give Create Escape Inc. O/A Calgary Landscaping your explicit consent to send you these messages. You also consent to the collection and use of your phone number for the purposes outlined in this policy.
  • Data Sharing: Create Escape Inc. O/A Calgary Landscaping will not share, sell, or rent your phone number to any third parties for marketing purposes without your explicit consent. Your information will only be used to communicate directly with you about our services.
  • Opt-Out Option: You can opt out of receiving text messages from Create Escape Inc. O/A Calgary Landscaping at any time by texting STOP to the number from which you are receiving messages. After texting STOP, you will receive a confirmation message, and you will no longer receive future communications unless you re-opt-in.
  • Message Frequency and Charges: By subscribing to our text messaging service, you understand that you may receive text messages from Create Escape Inc. O/A Calgary Landscaping on a weekly or monthly basis and standard message and data rates may apply based on your mobile provider.
  • Data Protection: We take the security of your personal data seriously. We use industry-standard security measures to protect your phone number and other personal information. However, please note that no transmission method is 100% secure.

Text Messaging Opt-Out Policy

We respect your privacy and are committed to providing you with control over the communication you receive from us. If at any time you no longer wish to receive text messages from us, you can easily opt out of future communications by following the instructions below.

Opting Out of Text Messages

To stop receiving text messages from Create Escape Inc. O/A Calgary Landscaping, simply reply STOP to any of our messages. Once you send the STOP response, you will receive a confirmation message indicating that your opt-out request has been processed. After opting out, you will no longer receive any further text messages from us unless you choose to re-subscribe.

Additional Assistance

If you need further assistance or have any questions about your subscription or privacy preferences, you can text HELP to the number you are receiving messages from. We will provide the necessary instructions and support.

By opting out of our messaging service, you confirm that you no longer wish to receive future communications via text from Calgary Landscaping. We strive to ensure that our users have a seamless and transparent experience.

Questions and Complaints

If you have a question or concern about any collection, use, or disclosure of personal information by Calgary Landscaping, or about a request for access to your own personal information, please contact us at 403-237-6300 or Mail@CalgaryLandscaping.com.

Sincerely,
Calgary Landscaping

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